FAQ
How long before the recipient receives their MadeMoments gift?
MadeMoments generally ships on Mondays to avoid being stored in warehouses or trucks that are not temperature controlled over the weekend. In the summer months (typically May-October) we highly recommend upgrading your shipping to 2-day air. This is for your benefit and the integrity of your gift! Heat is wine and chocolate’s worst enemy.
I want you to ship my gift box via ground during a July heat wave. Can you?
Yes, if you instruct us to do so, we can. But that doesn’t mean we should. Once the gift leaves the warehouse, we aren’t responsible for heat-related damage when shipping against our recommendation. If we advise against shipping because of weather, there’s a good reason: Champagne can suffer popped corks, leakage or major heat damage, and chocolate can melt.
I want to order over the phone or through email. Can I?
Yes. If you have a special request or would like to discuss your program before placing an order, contact us through the form on our website. We will get back to you within one business day.
Can I use a faster shipping method?
Yes. We can ship MadeMoments gifts via 2-day air or Next Day service when timing or weather conditions warrant it.
Do you insure your shipments?
You have the option to insure your package. Full insurance costs 1% of the purchase price.
What if the shipment is lost or damaged?
Contact us and we will work with you to resolve the issue to your satisfaction.
Can you ship each gift to a different address?
Yes. Send us your recipient list and we can coordinate individual packing and direct shipment to each recipient. Residential and business addresses can be included in the same program.
How much lead time should we allow?
Timing varies by product, quantity and customization. Holiday production capacity also fills quickly. Contact us as early as possible so we can confirm viable options for your delivery date.
When should we begin planning holiday gifts?
Start as early as practical. Ideally, holiday gifts are produced and packaged before Thanksgiving, then released during the first week of December for delivery no later than the second week. This helps gifts arrive before recipients begin traveling or working remotely and reduces the risk of packages being left unattended.
Can we create different gift tiers for different recipient groups?
Yes. Many programs use multiple tiers for executives, clients, employees, departments or other recipient groups. We can help keep the presentation cohesive across every tier.
What recipient information do you need?
When your program is ready for recipient information, we will provide clear instructions and a simple spreadsheet format. Typically we need each recipient’s name, delivery address and any gift-tier or message details that apply.
What happens if a recipient address is incorrect?
We review recipient information before shipping and help identify address or delivery exceptions when they occur. Carrier delays, weather, incorrect addresses, recipient availability and alcohol-specific delivery requirements can all affect delivery timing, so accurate recipient information is important.
Can you ship to both homes and offices?
Yes. We can ship to a mix of residential and business addresses. Alcohol gifts require an adult signature and must be sent only to locations where alcohol delivery is permitted.
What do you need to recommend the right gifting program?
The most helpful details are your recipient groups, approximate quantity, budget per gift, desired delivery date, branding requirements and message or personalization needs.
Can you ship wine or chocolate during warm weather?
Often, yes, but product selection, packaging, destination temperatures and shipping speed matter. Depending on conditions, we may recommend insulation, cold packs and expedited air service instead of ground shipping to protect the gift.
Can we include our logo, message or promotional item?
Yes. Options can include custom-branded packaging, printed inserts, personalized messages and customer-supplied promotional items. Availability and lead time depend on quantity and the level of customization.