FAQ
How long before the recipient receives their MomentBox?
MadeMoments generally ships on Mondays to avoid being stored in warehouses or trucks that are not temperature controlled over the weekend. In the summer months (typically May-October) we highly recommend upgrading your shipping to 2-day air. This is for your benefit and the integrity of your gift! Heat is wine and chocolate’s worst enemy.
________________________________________
I want you to ship my MomentBox via ground mid-July in a heat wave. Can you?
Yes, if you instruct us to do so, we can. But that doesn’t mean we should. So this one comes with a caveat. Once the MomentBox leaves the warehouse we aren’t responsible for it in any way. You must understand, if we don’t recommend shipping because of a weather issue, there’s a good reason: there’s a mighty good chance your Champagne will have popped corks, leakage, and/or major heat damage. And chocolate will be melted.
________________________________________
I want to order over the phone or through email. Can I?
If you have a special request or need and wish to contact us in advance of placing the order, by all means, feel free to do so. You can contact us via the form on our website and we will get back to you within one business day.
________________________________________
Can I use a faster shipping method?
Yes. We can encourage all MomentBoxes to be shipped via at least 2 day air, if not Next Day.
________________________________________
Do you insure your shipments?
You have the option upon checkout to insure your package. It will cost you 1% of the purchase price for full insurance.
________________________________________
What if the shipment is lost or damaged?
Email us. We will fix it for you, to your satisfaction.